- Salary Offer 7500
- Currency AED
- Total Years Experience 5-10
- City Name Dubai Downtown
- Postal Code 000000
- State Dubai
- Country UAE
End-User Computing Associate Job in Chalhoub Group
Chalhoub Group Careers section is hiring End User Computing Associate job in Dubai. Chalhoub is the leading luxurious store withinside the Middle East. With extra than six hundred stores, 300
manufacturers, and over sixty-five years of revel in withinside the region, we’re the ultimate vacation spot for luxurious goods. Togas the following level of the organization’s boom we’re seeking to construct an international magnificence crew. From bodily retail thru to deliver chain and purchaser loyalty, we intend to use generation and statistics to constantly enhance each component of our operations. We are searching for pinnacle expertise to enroll us in this adventure.
The function of an End User Computing Associate Job
As our Senior EUC Engineer, you’ll lead the decision of incidents and requests into the EUC crew, making sure that each one purchaser interaction is treated at the primary contact and are proper the primary time.
What you’ll be doing as End User Computing Associate job in Dubai
- Assisting the EUC Team Lead with tracking the decision queue,
prioritizing & maintaining VIP customers updated, reconciling consumer accounts,
- Maintain compliance with the agreed provider & extra deliverables in addition to risk & safety guidelines and procedures.
- To very own the development of the decision from inception to decision and
preserve clients knowledgeable of the development in their pronounced incident and
- Ensure that incidents and requests are treated in keeping with our EUC Services SLAs.
- Guarantee that the stop to stop possession of troubles is controlled to the pride of the purchaser.
- Mentoring different EUC Engineers withinside the crew, performing as an inner escalation factor, and instruct junior participants of the crew.
- In order to perform End User Computing Associate job Manage your Stakeholders to make certain the availability of first magnificence purchaser help
- Maintain a near operating dating with different crew participants inside Service Operations resolver groups
- Prioritize & increase issues primarily based totally on the commercial enterprise effect and pronounced issues.
- Regularly file the modern fame of the EUC operation
- Identify and pursue new approaches to enhance the performance and overall performance of the EUC crew
- Work on the name as a part of a rota whilst required
What you’ll want to succeed at Chalhoub
- You’re a passionate Senior EUC Engineer, whose important intention is to
supply a most desirable provider to the broader commercial enterprise. Customer provider is
paramount to its achievement and also you try to preserve a excessive bar.
- Proficient with Service Now, Windows, Office 365, Outlook and AD to
receive, log and clear up calls made to our inner IT Service Desk.
- Experience in developing and retaining Process Documentation
- Apple Device help competencies inclusive of Mac’s, iPhone’s, iPad’s and Mac Infrastructure
- An appreciation of the broader technology supplied and supported via way of means of different groups in the company.
- Proven revel in appearing 1st/2d line help inside a Service Desk Environment
- It is important to get End User Computing Associate job the Knowledge of ITIL Foundation
- Exceptional written and verbal competencies
- An established and green technique for operating
- Ability to talk to all tiers of the commercial enterprise whilst discussing troubles & capabilities of the EUC Team
Ready to enroll in our interesting transformation to emerge as a hybrid store, bringing luxurious stories to the fingertips of our clients everywhere? Now’s your chance. By being a part of our adventure right here at Chalhoub Group, you could make an actual effect on clients and a number of the best manufacturers withinside the international. In return, you’ll have everything you want to innovate your profession.
You can find more Ideal Jobs from our company HERE
What we are able to provide you on this Job
We will assist form your adventure with us thru enriching stories, studying and improving possibilities and publicity to distinct assignments inside your function or thru inner mobility. Our Group gives the possibility to help careers that can span distinct groups, distinct process roles, distinct classes, or even distinct countries. We provide various professional paths for individuals who display pressure and ardor in addition to the choice to study and grow.
Amazing blessings at Al Chalhoub
We realise the cost which you bring, and we attempt to offer an aggressive blessings bundle which incorporates fitness care, lifestyle insurance, baby training contribution, far-flung and bendy operating in addition to different worker discounts.
- Experience Level Senior