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Customer Service Representative Required in Lahore

Private Jobs in Lahore and Karachi

Job Expired

Job Overview

  • Salary Offer 20000
  • Currency PKR
  • Total Years Experience 0-5
  • City Name Lahore
  • Postal Code 54000
  • State Punjab
  • Country Pakistan

Customer Service Representative Jobs in Lahore Office jobs

RESPONSIBILITIES:

  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools like Email and Live chat.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.

REQUIREMENTS:

  • Qualification: Intermediate or Graduation.
  • Total Experience: Min 1 year – 2 years.
  • Able to work in shift rotation.
  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Familiarity with CRM systems and practices.
  • Strong English communication skills for writing email, live chat and phone calls.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.

Expected Start Date: 28/02/2021

Job Type: Full-time

Experience:

  • call center: 1 year (Required)
  • Customer Service: 1 year (Required)

 




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