- Salary Offer 20000
- Currency PKR
- Total Years Experience 0-5
- City Name Lahore
- Postal Code 54000
- State Punjab
- Country Pakistan
Customer Service Representative Jobs in Lahore Office jobs
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools like Email and Live chat.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Qualification: Intermediate or Graduation.
- Total Experience: Min 1 year – 2 years.
- Able to work in shift rotation.
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Familiarity with CRM systems and practices.
- Strong English communication skills for writing email, live chat and phone calls.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
Expected Start Date: 28/02/2021
Job Type: Full-time
- call center: 1 year (Required)
- Customer Service: 1 year (Required)
- Experience Level Senior